Hello! Thank you for your interest in our products. We continue to try to create and offer unique gifts, home and cabin furnishings. Our products are guaranteed. If you receive a damaged or defective item, contact us and we will gladly fix it or replace it free of charge. North Creek Cabin Co. Inc. @Wind River Gear, Inc. 1020 Carbon Ct., Unit E Erie, CO 80516 Phone - 303.652.0648 Fax - 303.652.0653 jason@windrivergear.com